Daniel Dawson
About

I make ambitious technology mandates real inside complex organizations.

A senior leader asks for something ambitious. I find the actual problem, get the right people in the room, and build the system until it survives use. Most recently: a public company's digital and MarTech operation, from zero, across 141 countries, in a regulated fintech.

01 · The pattern

The tools keep changing. The pattern does not.

A senior leader asks for something ambitious: a platform change, an AI workflow, a new attribution model, a digital estate for a newly public company. The mandate is real, but the path is messy. The stakeholders have different incentives. The operating model does not exist yet. That is where I do my best work: find the real problem, translate across the teams that need to solve it, and build the system until it survives actual use.

It has held across three technology cycles: early virtual agent research at The Coca-Cola Company, the Webflow frontier bet at NCR Corporation, and the from-zero build at NCR Atleos. Politics taught me the operating style first: hard deadlines, high stakes, and coalitions of people who do not report to you.

02 · Operating model
I

Make abstract mandates real

Executive asks that are not yet defined become roadmaps, requirements, operating models, and shipped systems.

II

Align complex organizations

Brokering IT, Legal, Risk, Privacy, Finance, Procurement, Sales, Product, three business unit GMs, an embedded agency, and a CMO into one build.

III

Build systems that survive use

Adoption, governance, and measurement, not launch theater. 0% to 80% self-authoring; MQL-to-SQL up 20%; portal payments up 43%.

03 · Signature workall case studies →
3.1

Built a public company's digital estate from zero

NCR Atleos · 2023-26

11 sites, a 15-platform MarTech stack, two rebrands, and the operating model behind them, for about $800K.

$337M
Pipeline (2025)
141
Countries
3.2

Made Webflow real inside an enterprise

NCR Corporation · 2021-23

Evaluation, business case, and executive recommendation, deployed by reverse proxy before custom hosting existed.

2023
Webflow Customer Award
3.3

Reframed the Allpoint ATM problem

NCR Atleos · Allpoint · 2024-25

The ask said fix the app. The real problem: people search Google Maps and Apple Maps, not proprietary finders.

48,000
Locations scoped
6 wks
To alignment
3.4

Repaired attribution across Marketo Engage and Salesforce

NCR Atleos · 2025

Diagnosed a structural break caused by sales workflow behavior and built the fix inside marketing-owned systems.

20%
MQL-to-SQL improvement
3.5

Got AI through enterprise governance

NCR Atleos · 2024-26

A corporate AI Council seat, Adobe Firefly through approval, a Copilot prompt library, and an AEO and schema program.

61%
Under budget · translation
3.6

Built a chatbot revenue engine

Patterson · NCR · 2021

A Drift chatbot live in six weeks, Salesforce-integrated for attribution.

$1.5M
Sourced pipeline
Quote in flight · placeholder
"A one to two sentence observation about taking difficult executive technology mandates and making them real, from someone who watched it happen."
Mason AdamsFounder, Edgar Allan
04 · The AI moment

I've watched this movie before. I research the frontier, then operationalize it.

In 2017 I was publishing research on virtual agent NLU error handling at The Coca-Cola Company, patient zero for the current generation of conversational AI. Today that means hands-on builds with Claude Code, MCP servers, n8n orchestration, and local models, alongside the governance work: a corporate AI Council seat, approved tooling, and an AEO program that already has dandawson.org cited by ChatGPT, Claude, and Gemini.

The throughline is the same as 2017: the technology is the easy part. Making it real inside an enterprise is the work.

05 · The record · 2008-presentdownload the PDF →
2023-2026

NCR Atleos

Sr. Manager, Digital & Marketing Operations · Product Owner, Web Platform & MarTech

Build a public company's digital presence from zero.

  • 11 sites, 15-platform stack, 2 rebrands, about $800K
  • $337M marketing-originated pipeline · 14x ROI
  • 0% to 80% marketer self-authoring
2021-2023

NCR Corporation

Sr. Manager & Principal Technologist, Marketing Operations

Modernize the web platform; prove the Webflow frontier bet.

  • Webflow Enterprise evaluation and executive recommendation
  • 2023 Webflow Customer Award, Technical Achievement
  • Customer Advisory Board and published Webflow case study
2018-2021

NCR Corporation

Platform Experience Architect / Product Owner, NCR.com

Own the roadmap and architecture for NCR.com and connected digital systems.

  • Reverse-proxy Webflow deployment on ncr.com/restaurants
  • B2B portal product ownership and chatbot revenue engine
2015-2018

The Coca-Cola Company

UX Research Consultant & Strategist

Research the frontier: virtual agents, NLU, and conversational interfaces.

  • 1,000+ participant virtual agent study with AI/ML analysis
  • Research across global marketing and emerging brand teams
2014-present

Vernacular Labs

Founder & Principal Consultant

Independent product strategy and digital consulting.

  • Platform evaluation, MarTech architecture, attribution infrastructure
  • AI tooling strategy and marketing systems advisory
2008-2014

Politics & public affairs

Campaign & coalition roles

Hard deadlines, high stakes, coalitions of people who do not report to you.

  • The operating style behind everything since
06 · Education
Graduate

M.S., Applied American Politics & Policy

Florida State University

Undergraduate

B.S., Business Administration & Management

Florida State University

Certifications

Webflow Layouts L1/L2

Webflow

07 · Capabilities

Product & platform

  • Roadmaps · requirements · platform governance
  • CMS strategy · adoption planning

MarTech & revenue systems

  • Marketo Engage · Salesforce · Marketo Measure
  • GA4/GTM · attribution architecture · pipeline reporting

AI & emerging tech

  • AI governance · AEO/schema strategy
  • AI-enabled creative and translation workflows

Organizational navigation

  • Executive stakeholder management · legal/risk/privacy coordination
  • Vendor selection · RFPs · budget ownership
08 · Recognition & writing

Have an ambitious mandate that needs to become real?